This first stage of our process is completely about the listening that needs to occur, it sets the foundation for everything that follows.
In the listening, questions arise, and the reflection on those questions helps both our group and the client group to better understand their needs and goals. Often, a project is undertaken to meet the needs of 'today', when what is usually desirable is a solution that meets the needs of 'tomorrow', as well.
The objectives of this stage are to identify who and what matters in this situation? What is the organization's understanding of its mission and its community, and what is its capacity to do what needs to be done?
